Terms of Service

1. Acceptance of Terms

By creating an account or using Nexmax AI ("the Service", "we", "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. What Nexmax AI Does

Nexmax AI is an AI-powered advertising and e-commerce analytics platform. It connects to your Google Ads account and Shopify store to sync campaign data, sales data, and product data, and uses that data to provide budget optimisation recommendations, demand forecasting, and performance insights.

3. Account Registration

To use the Service you must:

• Provide a valid email address and create a password.
• Verify your email via the code sent to you during signup.
• Keep your login credentials confidential. You are responsible for all activity under your account.
• Be at least 18 years old or have the legal authority to enter into this agreement on behalf of your business.

4. Third-Party Integrations

The Service requires you to connect third-party accounts. By doing so:

4a. Google Ads

• You authorise Nexmax AI to read your Google Ads campaign data, performance metrics, and account settings using your Google Ads Customer ID and OAuth refresh token.
• We sync this data periodically (every 30 minutes) to our database to power your dashboard.
• You can connect via our managed MCC account or provide your own OAuth credentials.
• We do not make changes to your Google Ads campaigns, bids, or budgets without explicit action from you inside the platform.

4b. Shopify

• You authorise Nexmax AI to access your Shopify store orders, products, and customer data via the Shopify API (OAuth).
• We sync orders and products hourly to attribute sales to your ad campaigns and build demand forecasts.
• We store your Shopify shop name and access token securely in our database.
• We do not modify your Shopify store, products, or orders.

You are responsible for ensuring your use of these integrations complies with Google's and Shopify's respective terms of service.

5. Data We Collect and Store

In the course of providing the Service, we collect and store:

• Account data: email address, hashed password.
• Google Ads data: customer ID, OAuth refresh token, campaign names, impressions, clicks, spend, ROAS, conversions, and related metrics.
• Shopify data: shop name, OAuth access token, order details (order ID, date, product, quantity, revenue, UTM/GCLID attribution), and product catalogue (name, price, category).
• Derived data: sales attribution records, demand forecasting inputs and predictions generated by our ML pipeline.

We do not collect payment card details, customer personal data from your Shopify store beyond what is needed for attribution, or any data from your Google Ads account beyond campaign performance metrics.

See our Privacy Policy for full details on how data is used, stored, and protected.

6. Automated Background Processing

The Service runs automated background jobs to keep your data up to date, including:

• Syncing Google Ads campaigns every 30 minutes.
• Syncing Shopify orders and products every hour.
• Running demand forecasting inputs every 6 hours.

These jobs run using the credentials you have provided and consume API quota from your connected accounts.

7. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose.
• Attempt to reverse-engineer, scrape, or extract data from the Service beyond your own account data.
• Share your account credentials with third parties.
• Use the Service in a way that violates Google's or Shopify's terms or API usage policies.
• Attempt to gain unauthorised access to other users' data or the Service infrastructure.

8. Recommendations and AI Outputs

Budget recommendations, demand forecasts, and other AI-generated insights provided by the Service are for informational purposes only. They do not constitute financial or business advice. You are solely responsible for any decisions you make based on outputs from the Service. Nexmax AI makes no guarantees about the accuracy, completeness, or profitability of any recommendation.

9. Service Availability

We aim for high availability but do not guarantee uninterrupted access to the Service. Scheduled maintenance, third-party API outages (Google, Shopify), or infrastructure issues may cause temporary unavailability. We are not liable for losses arising from downtime.

10. Termination

You may close your account at any time by contacting us at pathunguyen@nexmaxai.com. Upon closure, your data will be deleted within 30 days. We may suspend or terminate your account if you violate these Terms.

11. Limitation of Liability

To the maximum extent permitted by law, Nexmax AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, data, or business opportunity, arising from your use of or inability to use the Service.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you by email or via an in-app notice. Continued use of the Service after changes take effect constitutes acceptance of the new Terms.

13. Contact

Questions about these Terms? Contact us at pathunguyen@nexmaxai.com.